Dental Providers

Aflac Dental provides benefits for periodic checkups and cleanings, x-rays, fillings, crowns, and much more. Smile. This is going to be quick, easy and painless.

Benefits

How are benefits paid?

Aflac Dental does not coordinate with other insurance, and we pay a flat benefit amount. If the policyholder has assigned benefits to you by presenting their ID card and you are filing the claim, benefits will be paid directly to you. Any payment received, exceeding the amount of the bill, should be provided to the patient. To receive claims payments quickly, enroll in provider direct deposit.

What benefit amount may be payable?

Please visit our Obtain Benefits Information page to access the benefit amounts payable. You will need to enter the policy number and ADA code for the procedure / treatment received.

Accepting Aflac Dental gives you an advantage:

No network requirements. You don’t have to join a network of dentists to accept Aflac.
No precertification requirements. Give your patients the treatment they need without administrative hassles.
No coordination of benefits. Aflac pays benefits (based on the procedure) regardless of other insurance.
No deductibles. Policyholders do not have to meet deductibles before benefits are payable.
Fast claims processing. Aflac processes most insurance claims within 4 days.

What do you need from the policyholder?

Please ask the Aflac policyholder for their identification card contained within their policy. The ID card will contain the policy number.

Claim Submission

Electronic Submission

You may submit the claim electronically to Emdeon. Make sure that Aflac’s payor number (58066) is included on each claim submitted. Inquiries regarding software to handle electronic filing should be directed to your state ADA office.

Hardcopy Submission

Submit the typed claim form directly to:

Aflac Worldwide Headquarters
Attention: Claims Department
1932 Wynnton Road
Columbus, GA 31999-7251

Questions?

Please call our toll-free number 1-800-99-AFLAC (1-800-992-3522).

Please Provide the Following Information

The policyholder’s dental policy number (available on their ID card and enclosed in their policy)
The policyholder’s complete name as it is printed on their Aflac Dental ID card
The patient’s full name, sex, date of birth, and relationship to the insured
The treatment date, specific tooth number, surface or oral cavity area, ADA code and charge for each procedure
The patient’s Social Security number (to speed up claim processing)
Dependent children are covered up to age 26.

Except in New York, individual insurance and group dental and vision insurance is offered by American Family Life Assurance Company of Columbus. In NY both group and individual coverage is offered by American Family Life Assurance Company of New York. Group policies are offered by Continental American Insurance Company (CAIC). CAIC is not licensed to solicit business in New York, Guam, Puerto Rico or the Virgin Islands. In CA, CAIC does business as Continental American Life Insurance Company (CAIC NAIC 71730)

Dental and Vision plans are administered by Aflac Benefit Solutions, Inc.

Aflac Worldwide Headquarters | Columbus, GA

Aflac Group | Columbia, SC

American Family Life Assurance Company of New York | Albany, NY

Aflac’s Premium Life, Absence and Disability Services are available in all states, except Puerto Rico, Guam or the Virgin Islands, and are offered by Continental American Insurance Company (CAIC). Self-funded plans and absence services are administered by CAIC in all states but NY. In NY, self-funded plans and absence services are administered by and insurance is offered by American Family Life Assurance Company of NY. Administrative services are not insurance and are not considered legal advice. Products may not be available in all states and may vary depending on state law.

Direct to Consumer Business is underwritten by Tier One Insurance Company, doing business as Tier One Life Insurance Company in California (Tier One NAIC 92908)